How can we help?
Have a problem, a question or an idea? Write to us; we usually reply within a few business days.
Contact us
When you write, include your device (Mac or iPad), its OS version and your AirPapers version so we can help you faster.
Purchases and refunds are handled by Apple; to request a refund, use reportaproblem.apple.com.
Common questions
How do I restore my purchase?
On a device signed in with the same Apple ID, go to Settings → Account → Plans and tap "Restore purchases". Your plan is activated within seconds.
How much can I use for free?
Your first 3 notes are free, with all the core tools. For more notes, choose the Basic or Pro plan.
What is the difference between Basic and Pro?
Basic gives you unlimited notes, pen, highlighter, text, sticky notes and PDF import/export. Pro adds the dynamic geometry board, measurement tools (angle, length, area), construction tools and math tools on top of everything in Basic. Both are one-time purchases.
Do my notes sync between Mac and iPad?
Yes. Choose iCloud Drive in Settings → "Library location" and your library syncs through iCloud between the Mac and iPad that use the same Apple ID. Your data stays only in your own iCloud account.
Is there a subscription?
No. Plans are one-time purchases and yours for life.